Shipping policy
Shipping Policy
At Echo-Eleven, we are committed to providing the best shipping experience for our customers. Below are the details regarding our shipping policy:
1. Shipping Locations
We currently ship within the United States.
2. Shipping Rates
Shipping costs are calculated based on the weight and dimensions of your order and your shipping location. Shipping charges will be displayed at checkout before you complete your purchase.
3. Processing Time
Orders are processed within 7-10 business days of receipt. Please note that processing time does not include weekends or holidays.
4. Estimated Delivery Times
Once your order has been shipped, you can expect it to arrive in:
- Domestic: 3 to 5 business days
5. Shipping Delays
We are not responsible for shipping delays caused by third-party carriers or unforeseen circumstances (e.g., weather, customs processing). However, we will work with you to resolve any issues that may arise.
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us immediately at 920-212-1333. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.
If you have any questions or need assistance, please feel free to reach out to us at support@oculusdesignsllc.com.