Refund policy
All Sales Are Final
Thank you for your purchase from Echo-Eleven. Please read this policy carefully before placing your order.
All sales of products and services are final and non-refundable. We do not accept returns or exchanges unless the item you purchased is defective or you received the wrong item.
Exceptions for defective or incorrect items
In the event that you receive a defective or incorrect item, please contact us immediately at support@oculusdesignsllc.com within 7 days of receiving your order. Please provide your order number and details of the product and its defect or issue. We will review your request and, if approved, will provide instructions on how to return the item and will offer a replacement.
- Defective or damaged items: If an item is defective or damaged upon arrival, we will replace it at no additional cost. We may ask for photo or video proof of the damage.
- Incorrect items: If you receive an item different from what you ordered, we will arrange for the correct item to be sent to you.
- Replacements only: We do not offer refunds for defective or incorrect items. We will only provide a replacement.
Non-refundable items and services
The following items and services are non-refundable under any circumstances:
- Digital products, such as downloads or templates
- Perishable goods, such as food or flowers
- Personalized or custom-made items
- Gift cards
- Sale items or items marked "final sale"
Cancellations
Once an order is placed, it cannot be canceled. This is due to the custom nature of our products. Please review your order carefully before completing your purchase.
Acknowledgment
By completing a purchase on our website, you agree to this No Refund Policy. We reserve the right to modify this policy at any time, so please review it frequently.
How to contact us
If you have any questions about this policy, please contact us:
- By email: support@oculusdesignsllc.com
- By phone: 920--212-1333